Subscriptions & Billing
Subscription terms, billing, and management.
Standard Subscription Programs
Overview of RemZzzs® subscription programs
Enrollment
How to enroll in a subscription
Automatic Renewal
Automatic renewal terms
Customer Control and Subscription Management
Managing subscription settings
Skipping/Rescheduling Shipments
Customers may adjust the timing of upcoming subscription deliveries at any time by logging into their RemZzzs account and navigating to the Subscriptions section to skip, reschedule, or cancel a shipment, or by contacting Customer Care. Skipping or r
Right to Pause
Right to temporarily pause a subscription
How to Pause
How to pause a subscription
Effect of Pausing a Subscription
What happens when a subscription is paused
Right to Cancel
Right to cancel a subscription
How to Cancel
How to cancel a subscription
Effect of Cancellation
What happens after cancellation
Orders Already Processed (Cancellation)
Effect of cancellation on processed orders
Return and Exchange Policy (Subscriptions)
Return and exchange rules for subscriptions
Eligible Returns or Exchanges (Subscriptions)
Eligibility requirements for subscription returns or exchanges
Not Eligible for Return or Exchange (Subscriptions)
Items not eligible for return or exchange
Semi-Annual and Annual Subscription Inspection Requirement
Inspection requirements for longer subscription terms
Mask Changes and Fit Issues (Subscriptions)
Exchanges related to mask changes or fit issues
Refunds (Subscriptions)
Refund policy for subscriptions
Subscription Policy Exceptions, Updates, and Notice
Policy exceptions and updates