RemZzzs® CPAP Mask Liners

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026021622-e336e6ef-b4a0-424d-8830-b67c87e2df21-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Exchanges related to a mask change are eligible only if the product is unopened, the request is made within 30 days of the mask change, and only the most recent shipment is involved.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A photo of the new mask may be requested to ensure accuracy.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Exchanges related to fit issues are eligible only if the product is unopened, the request is made within 30 days of delivery, and only the first shipment is involved.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A one-time courtesy replacement of one opened box may be considered for the most recent shipment only, at RemZzzs&#xAE; sole discretion.</li></ul>Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

<ul><li>Exchanges related to a mask change are eligible only if the product is unopened, the request is made within 30 days of the mask change, and only the most recent shipment is involved.</li><li>A photo of the new mask may be requested to ensure accuracy.</li><li>Exchanges related to fit issues are eligible only if the product is unopened, the request is made within 30 days of delivery, and only the first shipment is involved.</li><li>A one-time courtesy replacement of one opened box may be considered for the most recent shipment only, at RemZzzs® sole discretion.</li></ul>

Mask Changes and Fit Issues

Subscriptions & Billing

Corporate Office Address

Corporate Office Hours

Shipping & Receiving Hours at Corporate Office

Customer Service Hours

What Are RemZzzs® Mask Liners?

What Makes RemZzzs® Different?

What’s Included in Each Package?

How to Know If You’re Using CPAP Therapy Successfully

Who Should Use RemZzzs®?

Who Should Not Use RemZzzs®?

How Long Does One Liner Last?

Are Liners FDA-Approved?

Are RemZzzs® FSA/HSA Eligible?

What Materials Are Used?

Is This Safe for Sensitive Skin?

General Discontinue-Use Guidelines

Quick Start Checklist

Still Not Sure If Liners Will Help?

Getting Started

Why Compatibility Matters

How to Find Your Mask Model

How to Find Your Cushion Size

How the RemZzzs® Product Number System Works

Popular Supported Mask Brands

Unsupported Masks

Signs You May Be Using the Wrong Liner Size

If You Can’t Figure Out Your Mask—No Problem

Mask Compatibility & Finding the Right Liner

How to Use RemZzzs® Liners

Why Proper Installation Matters

Extra Tips

Need Help?

How to Use RemZzzs Liners

Skin, comfort and irritation overview

Why Skin Irritation Happens - Silicone and rubber cushions

Why Skin Irritation Happens - Foam cushions

How RemZzzs® liners help

If you’re getting redness or pressure marks

If you have sensitive skin

If you’re getting breakouts or warmth under the mask

If you have facial hair

If the cushion feels hot, sticky, or grabby

When to stop using the liner

Need help?

Skin, Comfort & Irritation

Care, storage and lifespan overview

How long does each liner last?

Why liners are single-use, not washable, no reuse

Can liners be ironed or exposed to heat?

How to store your liners

Can liners be cut or trimmed?

What happens if a liner gets wet?

Using liners while traveling

Do liners extend the life of my mask cushion?

Disposal instructions

When to contact us

Care, Storage & Lifespan

RemZzzs® Troubleshooting & Solutions

Common Issue 1 - Air Leaks

Common Issue 2 - Mask Slipping or Shifting

Common Issue 3 - Whistling or "Fluttering" Sounds

Common Issue 4 - Red Marks, Dry Spots, or Hotspots

Common Issue 5 - Air Blowing Into Eyes (Eye Leaks)

Common Issue 6 - Leaks Do Not Stop When I Remove The Liner

Common Issue 7 — Skin Sensitivity or Irritation

Common Issue 8 — Foam Mask Users (Issues)

When to contact Customer Care

Troubleshooting

Standard Subscription Programs

Enrollment

Automatic Renewal

Customer Control and Subscription Management

Skipping/Rescheduling Shipments

Right to Pause

How to Pause

Effect of Pausing a Subscription

Right to Cancel

How to Cancel

Effect of Cancellation

Orders Already Processed (Cancellation)

Return and Exchange Policy (Subscriptions)

Eligible Returns or Exchanges (Subscriptions)

Not Eligible for Return or Exchange (Subscriptions)

Semi-Annual and Annual Subscription Inspection Requirement

Mask Changes and Fit Issues (Subscriptions)

Refunds (Subscriptions)

Subscription Policy Exceptions, Updates, and Notice

How Orders Are Fulfilled

Shipping Options & Costs

Standard Order Processing Times

Daily Fulfillment Cutoff Time

Order Changes, Address Updates & Cancellations

Fridays, Weekends & Holidays

Corporate Office Fulfillment (Limited Exceptions)

When to Contact Customer Care

Order Processing & Fulfillment

Shipping and delivery overview

Shipping costs

Order processing times

Delivery timelines

Tracking your order

My order says delivered but I have not received it

Incorrect or damaged orders

International shipping

Subscription shipping reminders

Need help with a shipment

Shipping & Delivery

Return & Exchange Policy Overview

General Rules (Applies to All Customers)

Returns Apply Only to the Most Recent Shipment

Subscription Inventory Management

Photos Required Before Any Return or Exchange

Replacement Timing & Inspection

Fit Issues or Incorrect Orders

Wrong Item Sent by RemZzzs®

Lost or Damaged Shipments

Missing or Non-Restockable Boxes

Product Defects

Bereavement Returns

Return and Exchange Limits

One-Time Courtesy Replacement

I Tried It and Didn’t Like It

Our Commitment

Return, Exchange & Refund Processing Timelines: What to Expect

Returns, Exchanges & Refunds

Do You Offer Sample Packs?

What Is Included in a Sample Pack?

How Much Do Sample Packs Cost?

How Long Does It Take to Receive a Sample Pack?

Are Sample Packs Returnable?

I Tried a Sample and Still Have Questions — What Should I Do?

Samples

General Safety Notes

Safety & General Use Notes

How Do I Choose the Right RemZzzs® Liner?

What Is the RemZzzs® Fit Promise?

How Many Liners Come in a Package?

Where Are RemZzzs® Liners Made?

Are RemZzzs® Liners HSA/FSA Eligible?

What Comfort Issues Can RemZzzs® Liners Help With?

Are the Liners Scented or Treated?

How Should the Liners Be Used?

How Do I Install the Liner Correctly?

Wrong Size or Style?

Can I Wash or Reuse RemZzzs® Liners?

Should I Discontinue Use If I Experience Irritation?

Common Issues & Quick Fixes

I Ordered on Amazon

Mask Changes and Fit Issues (Subscriptions)Updated 12 days ago