Returns, Exchanges & Refunds
Return, exchange, and refund eligibility rules and exceptions.
Return & Exchange Policy Overview
Overview of returns, exchanges, and refunds
General Rules (Applies to All Customers)
Basic eligibility rules for returns or exchanges
Returns Apply Only to the Most Recent Shipment
Eligibility limited to your most recent delivery
Subscription Inventory Management
Rules regarding accumulated subscription inventory
Photos Required Before Any Return or Exchange
Photo requirements for review and approval
Replacement Timing & Inspection
Replacement Timing & InspectionIn certain situations, a replacement may be issued prior to receipt and inspection of returned merchandise to avoid delays in therapy. All replacements issued before inspection remain subject to verification. If returne
Fit Issues or Incorrect Orders
Exchanges and courtesy replacements for fit issues
Wrong Item Sent by RemZzzs®
Replacement of incorrect items shipped
Lost or Damaged Shipments
How lost or damaged shipments are handled
Missing or Non-Restockable Boxes
What happens if boxes are missing or cannot be restocked
Product Defects
Review and handling of potential product defects
Bereavement Returns
Special consideration for bereavement situations
Return and Exchange Limits
Limits on return or exchange requests
One-Time Courtesy Replacement
When a one-time courtesy replacement may apply
I Tried It and Didn’t Like It
Opened boxes cannot be returned or refunded
Our Commitment
Our commitment and timely processing
Return, Exchange & Refund Processing Timelines: What to Expect
We understand that timely replacements and clear communication matter—especially when RemZzzs® liners are part of your nightly sleep therapy. Below is an overview of how returns, exchanges, and refunds are processed, and what you can expect at each s