Lost or Damaged ShipmentsUpdated 25 days ago

If a shipment is lost in transit or arrives damaged, RemZzzs® will replace the affected items and handle the carrier claim.

Photos may be required for damaged shipments.

If tracking indicates a package has been delivered but the customer cannot locate it, customers may be asked to wait up to 48 hours, as carriers sometimes mark packages delivered before final delivery.

If the shipment is confirmed lost in transit, a replacement will be issued.

Replacement eligibility may be limited in cases involving repeated delivery issues, unsecured delivery environments, or delivery locations outside the carrier’s control.

Customer Care:

[email protected]

877-473-6999