Return, Exchange & Refund Processing Timelines: What to ExpectUpdated 11 days ago

We understand that timely replacements and clear communication matter—especially when RemZzzs® liners are part of your nightly sleep therapy. Below is an overview of how returns, exchanges, and refunds are processed, and what you can expect at each step.

Step 1: Returning Your Product

Once your return is approved and shipped back to us, it must be received at our returns processing facility before it can be reviewed.

Please note:
Carrier delivery confirmation does not mean your return has been reviewed or approved.

Step 2: Review & Approval

After your return is received, the product is reviewed to confirm it meets our Return & Exchange eligibility requirements, including that it is unopened and shrink-wrap intact.

This review process typically takes several business days and may take longer during high-volume periods or holidays.

Exchanges: Replacement Shipments

Because RemZzzs® liners are used as part of ongoing sleep therapy, we work to avoid disruptions whenever possible.

For many approved exchanges, a replacement shipment is sent before the returned items are fully reviewed. This helps ensure you are not without liners while the return is being processed.

All exchanges remain subject to verification under our Return & Exchange Policy. If returned items do not meet eligibility requirements, follow-up may be required.

Refunds

Refunds are issued only after returned items are received and approved following review.

Once a refund is issued, it is processed through the original payment method used at checkout.

When Will My Refund Appear?

After a refund is issued, your payment provider or bank may take additional time to post the funds to your account.

In most cases, refunds appear within 3–10 business days, though timing may vary based on your financial institution and payment method.

Customer Care can confirm when a refund has been issued but cannot control bank or payment-provider posting times.

When to Contact Customer Care

If you have questions or do not see an update after the full review window has passed, please contact Customer Care and we’ll be happy to assist.

Customer Care:

877-473-6999

[email protected]

For return eligibility rules and conditions, please review our Return & Exchange Policy.