Product DefectsUpdated 14 days ago
If you believe your product may be defective, please contact Customer Care.
To review a potential defect, we require:
- Clear photos of the product and packaging
- The batch or lot number, if visible
- A brief description of the issue
All products reported as defective must be returned for inspection and compliance logging.
A prepaid return label will be provided.
To avoid delays in therapy, a replacement may be issued prior to inspection.
If the returned product is confirmed defective, the replacement is fully covered.
If the product is not deemed defective after inspection, the replacement will be billed to the original payment method.
Claims that cannot be verified or products that are not returned are not eligible for replacement.
Customer Care:
877-473-6999