<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-bc4e4854-e090-45a4-86ec-075c6fd04222-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"> RemZzzs&#xAE; orders are fulfilled primarily through a third-party fulfillment partner, whose timelines apply to the majority of orders.In limited cases, orders may be adjusted, expedited, or shipped manually from our corporate office in Hillsdale, Michigan. These situations are handled on a case-by-case basis and are not guaranteed.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

How Orders Are Fulfilled

<h3 id><img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-60599389-9b4c-4851-afb8-ac0aaa1ab0dd-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"></h3><h3 id="standard-shipping">Standard Shipping</h3>Standard shipping for non-subscriber orders is calculated at checkout based on current standard parcel shipping rates.All subscription orders ship free via standard shipping.<h3 id="expedited-shipping">Expedited Shipping</h3>Expedited shipping may be available for an additional fee.Availability depends on:<ul><li>Order timing</li><li>Fulfillment status</li><li>Carrier pickup schedules</li></ul>Expedited shipping does not impact processing times or cutoff windows.Shipping speed estimates begin after an order ships and do not include processing time.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Shipping Options & Costs

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-6f5f49c3-aff1-482a-9100-70f34dc7c5f0-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib">Orders placed Monday&#x2013;Friday typically begin processing within 1&#x2013;2 business days.Orders placed after business hours, on weekends, or on holidays begin processing the next business day.Business days exclude weekends and observed U.S. holidays.Once your order ships, you&#x2019;ll receive a shipping confirmation email with tracking information.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Standard Order Processing Times

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-7265d73b-6ff3-4d28-94f5-1d44e6eb1a5e-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"> The same day processing cutoff time is 1:00pm Eastern time.In most cases, RemZzzs&#xAE; will begin processing orders received before the cutoff time on the same day the order is received and will begin processing orders received after the cutoff time on the next business day.Submission BEFORE the cutoff does not guarantee that an order can be changed, canceled, or processed the same day.All requests remain subject to:<ul><li>Third-party fulfillment operations</li><li>Order processing status</li><li>Carrier pickup schedules</li><li>Business-day timing</li></ul>Fulfillment systems may begin processing orders prior to the cutoff time, at which point changes may no longer be possible.If you have an urgent request, you&#x2019;re welcome to contact Customer Care as soon as possible. In limited cases, our team may review whether alternative handling options are available through our corporate office. Expedited or manual handling is not guaranteed and depends on order status, timing, staff availability, and carrier constraints.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Daily Fulfillment Cutoff Time

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-ab32dc3d-609c-46bc-a8fc-cd448ed5fb39-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib">Once an order has entered processing or is in transit, changes or cancellations cannot be guaranteed.This applies to all orders, including:<ul><li>One-time retail purchases</li><li>Subscription-generated orders</li></ul>Updates to a subscription account typically apply to future orders only and do not affect orders that are already in processing or in transit.Orders that have already shipped or are in transit are subject to the RemZzzs&#xAE; Return, Exchange, and Refund Policy.Requests submitted:<ul><li>After the cutoff time of 1:00 p.m. Eastern time</li><li>On Fridays</li><li>Before weekends or holidays</li></ul>are especially time-sensitive and may not be possible to accommodate.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Order Changes, Address Updates & Cancellations

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-77f9b285-9b4d-49b9-8341-563a1472644e-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib">Orders placed late on Fridays typically begin processing the following Monday.Orders are not processed on weekends.Orders are not processed on observed U.S. holidays.During holiday periods or high-volume times, processing timelines may be extended.For time-sensitive orders, we recommend placing your order several business days in advance, especially around holiday weekends.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Fridays, Weekends & Holidays

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-8d7d3f74-054b-4170-8c38-e53252dafc92-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib">In rare cases, urgent requests may be reviewed for manual handling through our corporate office in Hillsdale, Michigan.Please note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">On-site availability is limited</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Staff hours are approximately 9:00 a.m. &#x2013; 3:00 p.m. ET</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping requires transport time or scheduled carrier pickup</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Same-day or expedited handling from the corporate office is not guaranteed</li></ul>These exceptions require review and approval by Customer Care.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Corporate Office Fulfillment (Limited Exceptions)

<img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011705-d279f631-159e-4ec9-b252-8d0494f0f9c9-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"> Customer Care can assist with:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Tracking questions</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Address corrections (if an order has not entered processing)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping concerns</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Damaged or incorrect orders</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Subscription shipping questions</li></ul>Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

When to Contact Customer Care

RemZzzs® CPAP Mask Liners

Order processing, fulfillment, and shipping timelines.

Order Processing & Fulfillment

Corporate Office Address

Corporate Office Hours

Shipping & Receiving Hours at Corporate Office

Customer Service Hours

What Are RemZzzs® Mask Liners?

What Makes RemZzzs® Different?

What’s Included in Each Package?

How to Know If You’re Using CPAP Therapy Successfully

Who Should Use RemZzzs®?

Who Should Not Use RemZzzs®?

How Long Does One Liner Last?

Are Liners FDA-Approved?

Are RemZzzs® FSA/HSA Eligible?

What Materials Are Used?

Is This Safe for Sensitive Skin?

General Discontinue-Use Guidelines

Quick Start Checklist

Still Not Sure If Liners Will Help?

Getting Started

Why Compatibility Matters

How to Find Your Mask Model

How to Find Your Cushion Size

How the RemZzzs® Product Number System Works

Popular Supported Mask Brands

Unsupported Masks

Signs You May Be Using the Wrong Liner Size

If You Can’t Figure Out Your Mask—No Problem

Mask Compatibility & Finding the Right Liner

How to Use RemZzzs® Liners

Why Proper Installation Matters

Extra Tips

Need Help?

How to Use RemZzzs Liners

Skin, comfort and irritation overview

Why Skin Irritation Happens - Silicone and rubber cushions

Why Skin Irritation Happens - Foam cushions

How RemZzzs® liners help

If you’re getting redness or pressure marks

If you have sensitive skin

If you’re getting breakouts or warmth under the mask

If you have facial hair

If the cushion feels hot, sticky, or grabby

When to stop using the liner

Need help?

Skin, Comfort & Irritation

Care, storage and lifespan overview

How long does each liner last?

Why liners are single-use, not washable, no reuse

Can liners be ironed or exposed to heat?

How to store your liners

Can liners be cut or trimmed?

What happens if a liner gets wet?

Using liners while traveling

Do liners extend the life of my mask cushion?

Disposal instructions

When to contact us

Care, Storage & Lifespan

RemZzzs® Troubleshooting & Solutions

Common Issue 1 - Air Leaks

Common Issue 2 - Mask Slipping or Shifting

Common Issue 3 - Whistling or "Fluttering" Sounds

Common Issue 4 - Red Marks, Dry Spots, or Hotspots

Common Issue 5 - Air Blowing Into Eyes (Eye Leaks)

Common Issue 6 - Leaks Do Not Stop When I Remove The Liner

Common Issue 7 — Skin Sensitivity or Irritation

Common Issue 8 — Foam Mask Users (Issues)

When to contact Customer Care

Troubleshooting

Standard Subscription Programs

Enrollment

Automatic Renewal

Customer Control and Subscription Management

Skipping/Rescheduling Shipments

Right to Pause

How to Pause

Effect of Pausing a Subscription

Right to Cancel

How to Cancel

Effect of Cancellation

Orders Already Processed (Cancellation)

Return and Exchange Policy (Subscriptions)

Eligible Returns or Exchanges (Subscriptions)

Not Eligible for Return or Exchange (Subscriptions)

Semi-Annual and Annual Subscription Inspection Requirement

Mask Changes and Fit Issues (Subscriptions)

Refunds (Subscriptions)

Subscription Policy Exceptions, Updates, and Notice

Subscriptions & Billing

Shipping and delivery overview

Shipping costs

Order processing times

Delivery timelines

Tracking your order

My order says delivered but I have not received it

Incorrect or damaged orders

International shipping

Subscription shipping reminders

Need help with a shipment

Shipping & Delivery

Return & Exchange Policy Overview

General Rules (Applies to All Customers)

Returns Apply Only to the Most Recent Shipment

Subscription Inventory Management

Photos Required Before Any Return or Exchange

Replacement Timing & Inspection

Fit Issues or Incorrect Orders

Wrong Item Sent by RemZzzs®

Lost or Damaged Shipments

Missing or Non-Restockable Boxes

Product Defects

Bereavement Returns

Return and Exchange Limits

One-Time Courtesy Replacement

I Tried It and Didn’t Like It

Our Commitment

Return, Exchange & Refund Processing Timelines: What to Expect

Returns, Exchanges & Refunds

Do You Offer Sample Packs?

What Is Included in a Sample Pack?

How Much Do Sample Packs Cost?

How Long Does It Take to Receive a Sample Pack?

Are Sample Packs Returnable?

I Tried a Sample and Still Have Questions — What Should I Do?

Samples

General Safety Notes

Safety & General Use Notes

How Do I Choose the Right RemZzzs® Liner?

What Is the RemZzzs® Fit Promise?

How Many Liners Come in a Package?

Where Are RemZzzs® Liners Made?

Are RemZzzs® Liners HSA/FSA Eligible?

What Comfort Issues Can RemZzzs® Liners Help With?

Are the Liners Scented or Treated?

How Should the Liners Be Used?

How Do I Install the Liner Correctly?

Wrong Size or Style?

Can I Wash or Reuse RemZzzs® Liners?

Should I Discontinue Use If I Experience Irritation?

Common Issues & Quick Fixes

I Ordered on Amazon