<h3 id><img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011304-41bde15c-c039-4cce-9604-05f6236f8dd8-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"></h3><h3 id="what-is-your-corporate-office-address">What is your Corporate Office address?</h3>Our Corporate Office is located at:263 Industrial Dr. Suite B Hillsdale, Michigan 49242Please note that this address is for corporate purposes only and is not a retail location.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Corporate Office Address

<h3 id="what-are-your-corporate-office-hours"><img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011415-2c0b8a0f-fc6b-4d5a-9446-882a459b6406-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"> What are your Corporate Office hours?</h3>Our Corporate Office operates during the following hours:Monday through Friday: 8:00 AM &#x2013; 4:00 PM Eastern TimeThe Corporate Office is closed on weekends and major U.S. holidays.Messages received outside of business hours will be reviewed on the next business day.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Corporate Office Hours

Learn when orders are shipped from our warehouse

<h3 id="what-are-your-shipping--receiving-hours"><img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011415-1c90d25d-0d38-4e28-be46-533eb38a9e41-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"> What are your Shipping &amp; Receiving hours?</h3>Our warehouse ships orders during the following hours:Monday through Friday: 9:00 AM &#x2013; 3:00 PM Eastern TimeShipping operations are closed on weekends and major U.S. holidays.Orders placed outside of shipping hours will be processed on the next business day.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Shipping & Receiving Hours at Corporate Office

Learn when Wholesale Customer Service is available

<h3 id><img src="https://attachments.gorgias.help/eynJd7OqQoZ69ERo/hc/VvEzB7NezD2beky0/2026011415-8ee562e2-c86a-41ff-891a-7c0a5da8fc09-remzzzs-logomark.png" style="width: 300px;" class="fr-fic fr-dib"></h3><h3 id="what-are-your-customer-service-hours">What are your Customer Service hours?</h3>Wholesale Customer Service&#xA0;is available to assist approved wholesale partners during the following hours:Monday through Thursday: 9:00 AM &#x2013; 1:30 PM Eastern Time.Wholesale Customer Service is closed on Fridays, weekends, and major U.S. holidays.Wholesale inquiries received outside of business hours will be addressed on the next available business day.Wholesale Customer Care:<a href="mailto:orders@remzzzs.com">orders@remzzzs.com</a>Retail and Subscriber Customer Service:Monday&#x2013;Friday: 10:00 a.m. &#x2013; 5:00 p.m. Eastern TimeClosed: Weekends and major U.S. holidays.Messages received outside of business hours will be reviewed on the next business day.Customer Care:<a href="mailto:customercare@remzzzs.com">customercare@remzzzs.com</a>877-473-6999

Customer Service Hours

RemZzzs® CPAP Mask Liners

What Are RemZzzs® Mask Liners?

What Makes RemZzzs® Different?

What’s Included in Each Package?

How to Know If You’re Using CPAP Therapy Successfully

Who Should Use RemZzzs®?

Who Should Not Use RemZzzs®?

How Long Does One Liner Last?

Are Liners FDA-Approved?

Are RemZzzs® FSA/HSA Eligible?

What Materials Are Used?

Is This Safe for Sensitive Skin?

General Discontinue-Use Guidelines

Quick Start Checklist

Still Not Sure If Liners Will Help?

Getting Started

Why Compatibility Matters

How to Find Your Mask Model

How to Find Your Cushion Size

How the RemZzzs® Product Number System Works

Popular Supported Mask Brands

Unsupported Masks

Signs You May Be Using the Wrong Liner Size

If You Can’t Figure Out Your Mask—No Problem

Mask Compatibility & Finding the Right Liner

How to Use RemZzzs® Liners

Why Proper Installation Matters

Extra Tips

Need Help?

How to Use RemZzzs Liners

Skin, comfort and irritation overview

Why Skin Irritation Happens - Silicone and rubber cushions

Why Skin Irritation Happens - Foam cushions

How RemZzzs® liners help

If you’re getting redness or pressure marks

If you have sensitive skin

If you’re getting breakouts or warmth under the mask

If you have facial hair

If the cushion feels hot, sticky, or grabby

When to stop using the liner

Need help?

Skin, Comfort & Irritation

Care, storage and lifespan overview

How long does each liner last?

Why liners are single-use, not washable, no reuse

Can liners be ironed or exposed to heat?

How to store your liners

Can liners be cut or trimmed?

What happens if a liner gets wet?

Using liners while traveling

Do liners extend the life of my mask cushion?

Disposal instructions

When to contact us

Care, Storage & Lifespan

RemZzzs® Troubleshooting & Solutions

Common Issue 1 - Air Leaks

Common Issue 2 - Mask Slipping or Shifting

Common Issue 3 - Whistling or "Fluttering" Sounds

Common Issue 4 - Red Marks, Dry Spots, or Hotspots

Common Issue 5 - Air Blowing Into Eyes (Eye Leaks)

Common Issue 6 - Leaks Do Not Stop When I Remove The Liner

Common Issue 7 — Skin Sensitivity or Irritation

Common Issue 8 — Foam Mask Users (Issues)

When to contact Customer Care

Troubleshooting

Standard Subscription Programs

Enrollment

Automatic Renewal

Customer Control and Subscription Management

Skipping/Rescheduling Shipments

Right to Pause

How to Pause

Effect of Pausing a Subscription

Right to Cancel

How to Cancel

Effect of Cancellation

Orders Already Processed (Cancellation)

Return and Exchange Policy (Subscriptions)

Eligible Returns or Exchanges (Subscriptions)

Not Eligible for Return or Exchange (Subscriptions)

Semi-Annual and Annual Subscription Inspection Requirement

Mask Changes and Fit Issues (Subscriptions)

Refunds (Subscriptions)

Subscription Policy Exceptions, Updates, and Notice

Subscriptions & Billing

How Orders Are Fulfilled

Shipping Options & Costs

Standard Order Processing Times

Daily Fulfillment Cutoff Time

Order Changes, Address Updates & Cancellations

Fridays, Weekends & Holidays

Corporate Office Fulfillment (Limited Exceptions)

When to Contact Customer Care

Order Processing & Fulfillment

Shipping and delivery overview

Shipping costs

Order processing times

Delivery timelines

Tracking your order

My order says delivered but I have not received it

Incorrect or damaged orders

International shipping

Subscription shipping reminders

Need help with a shipment

Shipping & Delivery

Return & Exchange Policy Overview

General Rules (Applies to All Customers)

Returns Apply Only to the Most Recent Shipment

Subscription Inventory Management

Photos Required Before Any Return or Exchange

Replacement Timing & Inspection

Fit Issues or Incorrect Orders

Wrong Item Sent by RemZzzs®

Lost or Damaged Shipments

Missing or Non-Restockable Boxes

Product Defects

Bereavement Returns

Return and Exchange Limits

One-Time Courtesy Replacement

I Tried It and Didn’t Like It

Our Commitment

Return, Exchange & Refund Processing Timelines: What to Expect

Returns, Exchanges & Refunds

Do You Offer Sample Packs?

What Is Included in a Sample Pack?

How Much Do Sample Packs Cost?

How Long Does It Take to Receive a Sample Pack?

Are Sample Packs Returnable?

I Tried a Sample and Still Have Questions — What Should I Do?

Samples

General Safety Notes

Safety & General Use Notes

How Do I Choose the Right RemZzzs® Liner?

What Is the RemZzzs® Fit Promise?

How Many Liners Come in a Package?

Where Are RemZzzs® Liners Made?

Are RemZzzs® Liners HSA/FSA Eligible?

What Comfort Issues Can RemZzzs® Liners Help With?

Are the Liners Scented or Treated?

How Should the Liners Be Used?

How Do I Install the Liner Correctly?

Wrong Size or Style?

Can I Wash or Reuse RemZzzs® Liners?

Should I Discontinue Use If I Experience Irritation?

Common Issues & Quick Fixes

I Ordered on Amazon

Company Information

Corporate Office Address

Corporate Office Hours

Shipping & Receiving Hours at Corporate Office

Customer Service Hours