My order says delivered but I have not received itUpdated a month ago
What should I do if tracking shows my order as delivered, but I don’t see it?
In some cases, carriers mark packages as “Delivered” before the package has been physically placed at the final delivery location. This is a common carrier scanning practice and often resolves within 24–48 hours.
Before contacting Customer Care, we recommend checking:
- Your mailbox or parcel locker
- Building mailrooms or front desks (if applicable)
- The immediate area around your delivery location
- With household members who may have accepted the delivery
If your package has not been located 48 hours after the delivery scan, please contact Customer Care so we can review the situation with you.
If a shipment is confirmed lost in transit, RemZzzs® will handle the carrier claim and review replacement eligibility in accordance with our shipping and return policies.
Replacement eligibility may be limited in cases involving repeated delivery issues, unsecured delivery environments, or delivery locations outside the carrier’s control.
**If missing packages become a recurring issue, we may investigate further or explore alternate carriers or delivery options.
Customer Care:
877-473-6999