Common Issues & Quick FixesUpdated a month ago
My mask is leaking more than usual
- Check liner alignment and tension.
- Stretch the liner about ¾ inch around the cheeks and chin.
- Loosen headgear slightly.
- Smooth liner at the nose bridge.
- Ensure vents are not covered.
I feel air blowing into my eyes
- Smooth liner downward around the nose.
- Loosen top straps slightly.
- Check for wrinkles near the eyes.
My mask slips or shifts during the night
- Let skincare products absorb before fitting your mask.
- Confirm liner alignment.
- Stretch liner gently so it lies flat.
The liner feels bunched or folded
- Re-center liner before fitting the mask.
- Smooth large folds.
- Stretch liner lightly.
Air is escaping around my beard or stubble
- Stretch liner evenly over facial hair.
- Ensure both sides of cushion sit evenly.
The liner does not match my mask shape
- Align cutouts with mask openings.
- Ensure liner sits on cushion, not face.
- Lean into the mask when applying.
- Confirm correct SKU if issues continue.
The liner is blocking mask vents
- Reposition liner so vents are clear.
I am getting pressure marks or tightness
- Loosen headgear slightly.
- Ensure liner is flat.
Can I reuse a liner?
No. Liners are single-use.
I think I ordered the wrong size or style
For Amazon purchases, unopened boxes from your most recent order may be exchange-eligible within 30 days, subject to Amazon return guidelines and the RemZzzs® Return & Exchange Policy.
Customer Care:
877-473-6999